FAQ

Our décor items are priced individually and in packages, giving you the opportunity to choose as many or as few as you’d like. If you’re on a small budget we can create a custom package that will suit your needs without breaking the bank.

If you’d like us to deliver and collect then we require a minimum spend of $300. (This amount does not include the cost for delivery and collection.) If you are collecting the items from Gordon there is no minimum requirement.

Our standard hire period is 4 days and commences at delivery or pick-up. If you require items longer please discuss with us.

Our showroom is located in Gordon,Victoria. 

Our delivery fees vary depending on the location, accessibility and items that’s on your order.  For most orders we will require 1-2 delivery people and we charge $30pp per hour.

Yes, we would love to see you. Many of the items we stock are well loved and it is best viewed here in our showroom. 

We require a non-refundable 30% booking fee to confirm any order. Full payment to be received by 2 weeks before the event, you can pay via bank transfer. We cannot deliver without receipt of full payment. As our entire collection is filled with beautiful one-of-a-kind pieces, we recommend reserving everything as early as possible.

Yes! We LOVE to hunt down needed items and add to our inventory! Just e-mail us a photo or description of what you are looking for. 

In the event of rain or high winds, we will set up at your wet weather option. If you choose to hold your wedding outdoors despite weather warnings, Occasional Settings reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited. 

Upholstered items that are returned dirty will be professionally cleaned at our showroom and an invoice will be issued to you for payment.

Please inform us as soon as possible if you have to cancel. If it is Covid related (as in lockdowns) then a full refund will be given. If the full balance has been paid and then you wish to cancel we will retain the 30% refundable deposit, and the remaining amount will be re-paid in full.

For bookings requiring Occasional Settings to deliver and pickup, the minimum hire fee is $300 (not including transport fees).

Hire prices quoted are for a generous 4 day hire period (Friday – Monday).

Once you have found the pieces you would love to use for your special occasion, get in contact with one of our team members. We will arrange a personalised quote, which will be emailed to you along with our terms and conditions of hire. For all bookings a deposit of 30% of the total hire cost is required within 7 days of your quote to secure your hired items. Final payment is due 2 weeks prior to your event.

Occasional Settings do offer delivery and pickup, however, it may work better for you to pickup from our location in Gordon.

Delivery / Collection / Set-up / Pack-down can be arranged with Occasional Settings servicing the Ballarat, Geelong and surrounding areas. Delivery and set-up/pack-down of hired items will incur a freight and handling charge. This will be calculated at time of booking, based on event location and will be noted in your quote. 

Clients are responsible for any damages incurred to hired items. Any breakages or missing items will be charged for replacement, according to our terms and conditions.

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